I reproduce a comment left this morning to my original posting about the Belmont Road's Gourmet Burger Bank in Belfast.
So far, most of the discussion has been about the quality of the food and service from a customer perspective. Now we hear from someone who lives nearby.
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I won't deny that Gourmet Burger looks the part and on the few occassions that I have been in when it first opened, the food was fine, but you wanna try living in the surrounding streets.
Try stepping out your back door to the smell of burning meat EVERY day! Try living around the corner from this place when they leave out their empty glass bottles much to the amusement of the local kids who use them as ammo and throw them at the cars parked in the surrounding streets.
And what's the attitude when you ring up to ask if they can store their empties more carefully ? [Quote] The kids were here before we (Gourmet Burger) were, so I think you shall find it is not us (Gourmet Burger) who is the problem, it is the kids [Unquote]. Nice attitude eh ?
Try walking past the end of the alley way to see the chef sitting on the ground of the dirty alley having a quick break and then getting up and going back into the kitchen to prepare your meal. Nice. Hygenic too.
Try getting back to sleep at 6am in the morning when the industrial bins are being wheeled out into the next street to be emptied - have you heard the noise a full to over-flowing industrial bin makes?
As well as looking after the customer, the staff are very well looked after too. They have been provided with a large smoking area straight out the back door in the dirty alley way beside the stinking bins. It's very well equipped - deck chairs beside the bins for them to have their fag breaks and then go straight back in and serve you your food.
So, yeah give Gourmet Burger a go if you want your food cooked by someone who sits in an alley way and is "Assistant Managed" by someone who doesn't give a toss about the local residents.
Oh yeah, and if you are lucky enough to take up one the parking spaces in the surrounding streets, cross your fingers that the kids who pile in from other areas don't use your car as target practice with the glass coke bottles that Gourmet Burger kindly leave out. You can always resort to what the residents have to do if you come out and find the kids sitting on your bonnet (glass bottles in hand) - ring Strandtown PSNI station and they shall come and move them on.
10 out 10 - keep up the good work. Seriously.
Posted by pyssed_off_resident to Alan in Belfast at 8/28/2006 11:47:33 AM
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I've been minded to try and interview someone from GBB - since they seem publicity shy (they opened without any advertising and thrive on word-of-mouth recommendation) and opinions on their standard of service and quality of food seems to vary wildly between customers. Something to pencil in for September.
PS: The weather in Newcastle and down the coast to Kilkeel switches between bright sunshine and heavy rain with a period ("T" - for the physicists reading!) of 10-30 minutes. Constantly either soaked or sweltering. But having fun nonetheless.