Showing posts with label apple. Show all posts
Showing posts with label apple. Show all posts

Saturday, June 01, 2013

The Woz in Derry - curiosity, social revolution, young innovators, DIY builders, RPN, Google Glass, watches and strong views on Apple’s low taxes in Ireland #EPNcongress

Hardware hacker, engineer, philanthropist and Apple co-founder Steve Wozniak spoke at the European Business Network Congress in DerryUK City of Culture 2013 – on Thursday morning. [You can listen to the two parts.]

The conference brought together representatives from European (and further afield) business and innovation centres, incubators, businesses as well as entrepreneurs. This year’s congress was organised by NORIBIC, the Northern Ireland Business Innovation Centre.


Change is the new norm; change is the new status quo.

Wozniak touched on society’s general loss of mental arithmetic skills in light of the availability of calculators:
We’re taught a lot of things in school and we’re told this is what a complete, educated life is about. You learn all these subjects. When you finally wind up actually working in creative things for society you’re pretty narrow, you’re in one field. And yes you might be in a field that has to use a lot of mathematics, a lot of science, a lot of physics. You might be in another field that doesn’t.

We don’t need everybody in society to be a mathematical genius and be able to do differential calculations and solve circuits. So we don’t have to teach everything to everyone. That’s one mistake we make with schools.

Wozniak spoke about an innate human curiosity:
We have some inner urge that we’re born with to be curious, to explore, to see how the universe is made, and what we can make different.

He explained to delegates about the influence of the Home Brew Computer Club which brought together intellectuals, academics and technologists as well as younger hackers like Wozniak.
They would talk to us about how some day when everyone had computers of their own the world was going to change. Communication – our view of how greatly the world was going to change was that somebody was going to be able to type a message they wanted to communicate to another group of people with a similar interest. They would type a message. It would go over a modem and be stored on a computer. And over the next hour, one hundred people could dial in one at a time to that computer and read the message. You could get a message to a hundred people. That was a dream that was amazing.

I was so shy in those days. I would never raise my hand, never engage in the conversation, sat in the back row of 550 of us, just listening and listening. The most important day of my life every two weeks to hear what these people were talking about technology and how we could help others and how we could provide technological parts, and what we needed to get things built. And I listened to this kind of talk and I thought: this is so amazing, what we’re going to do to the world.

He contrasted the old pattern of new technology being so expensive that only the military could initially exploit it with today’s reversed situation where:
the greatest most powerful chips are designed for personal computers and for game machines and because of their high volume … the prices came down so far now the military uses those devices and takes advantage of the prices that are due to normal consumer needs.

I wanted to help this social revolution happen. People changing their life in education, in communication, and the technical guy being important. So my approach was I will build the computer – which I had a lot of pieces at my hand that I’d built up to at that stage – I’ll build a computer and I gave it away for free.

I gave out the design. No copyright notices. I said build your own. I wanted everyone to build there own that was going to help start this revolution of social norms.



He spoke about why young people are successful innovators.

Since young people are generally not connected to a big company, to the status quo [of] how things are made, they’re willing to go off and try new things that might just be for fun – they don’t have to be for value. They don’t have a lot of money in their lives. They’re often very shy like I was. and they do a lot of internal thinking to themselves. They’re independent thinkers. They don’t have to have everyone else going in the direction they’re going. They don’t have to do things by the standard rules.

That means that young people are much greater risk takers. Once you have a big success in your life, success will sometimes change you and you want now to only pursue greater success, more money, more wealth, more power. Those become your goals. But they aren’t the goals when you start young.

Now when the young people get going at something, they’re usually going off in such a new direction – I’m talking about things like Google or Facebook or even Apple – going off in a new direction, something that hasn’t been done before. It’s not that you’re doing the same thing a different way, it’s like you’re doing something that is just like so different and out of the book that you’re really writing the book.

When you go to school you read a lot of books and you get information – it’s called knowledge, it’s called intelligence – and you’re judged by scores of how much you can remember. But that isn’t really thinking … But if you go off and you start working on something very different, your own ideas, your approaches, without having read the book on how people make a certain kind of product, you invent it yourself if you’re smart enough and you know the building blocks.

He pointed to modern-day hacker spaces providing low cost access to soldering irons, tools and 3D printers – “the sorts of devices that young people with an interest can use” – supporting “builders” and “do it yourselfers”.

He spoke of the highly motivating intrinsic “inside” rewards that come when “your own head is doing what it wants to do” rather than being a business goal or means to profit. He used his own example of developing a floppy disk drive for the Apple II from scratch over Christmas and the New Year in time to demonstrate at a trade show in Las Vegas. Being able to attend the Las Vegas show was his personal motivator.

There was a wonderfully geeky moment as he explained Reverse Polish Notation to the Derry audience!

Asked about what innovations were “creeping over the hill” Wozniak suggested talked about flexible displays, Google Glass and a smart watch.
I think we’re going to go for a couple of decades towards our mobile devices seeming more like real humans. Obviously I read the same things as everyone else, I couldn’t guess beyond that, but for many, many years I’ve been hoping that we’d finally get these organic LED displays that were foldable.

I want to see objects like you’re used to a globe being a round circle. I want to see a globe that is glowing. It’s Google Earth and you can zoom in on parts of it with your fingers. Because it fits the human style of looking at a really round globe better than a flat screen.

I’d love to get low, low cost plastics that I could put on the side of my car and push buttons inside to change the colour of my car or make it look like a cop car. [audience laughs]

Wearable technology is one of the ones we’re hearing so much about lately. And I am getting so jealous – I don’t know if the marketing plan was ripe to hit someone like myself or not – [of] the people who have Google Glasses. I haven’t had time to be a full explorer with that so I didn’t get the Google Glasses yet, but boy that’s starting to seem like an interesting thing that I sure want to try.

But I also don’t mind the idea of a watch as long as the watch is my smartphone that I can basically do all my smartphone stuff on including asking Siri questions. Wouldn’t mind a watch but if all it’s going to be is pretty much music and measuring how many steps I walk per day, nah, that wouldn’t be enough.

Wozniak’s attendance was timely given the recent interest in Apple’s Irish tax affairs. While he didn’t have time in his headline speech to the assembled congress to address the issue of tax, it was the issue that most interested journalists at the press conference afterwards.

Wozniak spoke out against the current differences between personal and corporate taxation. The BBC report:
People are not taxed on profit, they are taxed on income, corporations should be taxed the same as people in my mind, that is how it should be, that would make things fair and right.

That means corporations pay taxes on all of their revenues or people only pay it on a tiny amount called profit and until we rectify that the whole problem is just with us forever.

That is why the rich get richer and the poor get poorer and I am always for the individual being much more important than their training, same reason I created the Apple computer at the start, it was to empower the little guy.

Why do businessmen get to write off lunches and cars? If normal people did they would have more savings. That is really not fair, that businesses are not treated the same as people.

A person would say, 'my life is my business and I have to pay for my home, pay for my clothes, my food and what is left over if I make a little money some year and put it in savings, that is my profit', but people are not taxed on profit, they are taxed on income.



It hasn’t yet appeared on the NI Business News podcast, but until it does here’s a clip from Friday’s Good Morning Ulster programme on Radio Ulster with part of business reporter Colletta Smith’s interview with Steve Wozniak. Have Apple done anything wrong?
Well first of all, every company has to go for the minimal tax, the maximum profits. But why hasn’t Apple been open about it for twenty years saying here is how we make our taxes small? If they felt that they were doing the right thing they would come out and say we’re doing the right thing, here is what it is. No, when you hide stuff it’s that you feel it’s really wrong and I do think it hurts Apple’s image a bit.

They’re not doing anything more wrong than anyone else. People say the system is wrong. The system is only there because big companies with money control who makes the rules. A company like Apple doesn’t pay anything like the taxes I pay. Not even close. For Apple to pay what I pay they would pay 50% of their income not their profits. Corporations are never taxed the same as people.

Was Wozniak disappointed with the business decisions [around tax] that Apple have made over the past twenty years?
No, they had no choice in the business decisions. They could have though been honest to the public and said here is how we minimise our taxes. They could have even gone to governments and said this is sort of not right, you really should have found some better compromise.

He was asked about Ireland’s favourable corporation tax regime [under which Apple have “paid just 2% tax on $74bn (£48.8bn) in overseas income, mainly by exploiting a loophole in Ireland's tax code”].
Taxation systems around the world are different. So I’m not going to criticise another country just because they are different. I don’t see any harm in that. Every state that adjusts tax rates to be very favourable, they’re trying to attract businesses. Sometimes states in the United States do it. Sometimes countries outside of the United States like Ireland obviously must have done this to attract companies like Apple to be here because it creates a lot of jobs and good and other things. There’s a lot more income than taxes.



Later on I got a chance to interview Steve Wozniak – he was tickled that an iPod Touch was being used as the recording device. He explained what influenced him to create and innovate, relating the story of the first time he thought that he was good at something. The Home Brew Computer Club was important in his engineering journey.
I think we need to approach very young people who are in school and yes give them places but not only that they can just talk and hear about things … that they can show things off, that companies will come in and show them products, that they can actually build a few things on their own, the do it yourself builders.

I was a builder my whole life, project after project after project. Here’s the thing: when an inventor-type person – not just an engineer but an inventor – comes up with an idea in their head, they want to run into a laboratory, hook something together, and have a working model very quickly. Something to test their theory. And I was always able to do that. Whereas a lot of people that were interested in computers and technology weren’t builders and couldn’t really go in and just try something and make it. I saw a Pong game, I wanted it, I built my own. They couldn’t do that.

Exploitation of new technologies is often followed by exploiting people. Steve Wozniak was an early funder of EFF/Electronic Frontier Foundation – eff.org was probably the first dot org website I visited – a non-profit which defends civil liberties.
To me it’s very important because I grew up in a counter-culture time, the 1960s in the San Francisco Bay Area. People were talking about different styles of life and different ways you could live your life. Well heck, I helped bring a lot of that through technology. But it meant so much to me that they weren’t talking about rules. But one of the things they were very focussed on was civil liberties and the idea that you could be conscripted to go into wars, and who caused the wars, and were they right or wrong, and a lot of that sort of thinking.
So I was very much, my whole life, aligned with civil liberties. I read books about how our guarantees of freedom starting with the Magna Carta and then working through hundreds of years of improvements that basically protected innocent people – the burden of proof is always on the accuser – and it put down a set of rules. Sure those rules are getting undone now, I’m very worried about it, but my reason for starting the EFF was basically a very proponent of what the ACLU [American Civil Liberties Union] does in the United States but in the technical framework.

There’s still a need?
There’s a huge need. Because now we’ve got into ideas of patents and some people and countries even say patents almost shouldn’t exist, or certain kinds of patents. Should you give a monopoly – maybe only if someone has to invest huge amounts of money to get a return. Software patents are extremely questionable. Software patents' almost a method to do it. How can you just choose a method that normal people would come up with the same method [in the future]. So there’s a lot of these issues. Copyright issues. The EFF fought a court case against Disney, and Disney won … because what do people really own versus what do all the big huge controlling companies [own]?

He also explained the background to the huge steampunk watch on his wrist. When he tilts his write the two vacuum tubes illuminate first with the two-digit hour, and then with the minutes before going dark again. The video below visualises it a little better!

I saw somebody wearing one at a computer show. I Googled NIXIE Tubes and I found the watch. It’s handmade by a guy in Tucson, Arizona. He’s sold quite a few of these. It has old vacuum tubes running on 140V. These vacuum tubes haven’t been made in at least 40 years. They’re old technology. It’s pretty amazing. When I turn my wrist to see the time it shows me big giant glowing digits that [are] very easy to read.

My brain feels more comfortable reading this time than it does any watch I’ve ever owned. So I keep wearing it. My intent at first when I first put it on was to show it off to gadget friends: the sort of people who like unusual things. But I decided after three days rather than go back to my nice beautiful thin Movado watch …



I’ll blog about some of the other sessions over coming days – Sir Tim Smit (Eden Project), Benjamin Southworth (deputy CEO of Tech Cities) and leading urbanist and proponent of the Creative Class Richard Florida. In the meantime you can peruse their talks and listen on-demand.




Over 500 delegates attended the event. In a welcome innovation, the conference sessions were punctuated with artistic items from local Derry musicians and dancers, including one of the Wonder Villains singing Just say Yes (the unofficial theme tune of the City of Culture) and the Inishowen Gospel Choir. More conferences should showcase local culture: it softens the whole event and gives tired delegates a lift. After NORIBIC's stunning success in Derry, the next EBN Congress will have a lot to live up to.

Monday, May 27, 2013

iPod Nano + Novero Rockaway bluetooth earbuds = a great combination (though let down by the earbud build quality)

As an avid listener to podcasts, for years I wore an Apple Nano iPod on a lanyard around my neck. The Nano would sit in my shirt pocket and the earpieces were never too far away to pop into my ears if I was walking somewhere and wanted to tune in.

Unfortunately the cable coming out of the Nano was prone to wear and tear. After six months use, one ear would stop working and from that point it was only a matter of time before the other ear would give up too.

After the second generation iPod, Apple abandoned the lanyards: I imagine they got fed up with warranty replacements. Some case manufacturers provided something similar for a while, but they were never as good.

When the latest iPod Nano – seventh generation – was released in 2012 I rejoiced that it had built-in Bluetooth. iPod sits in my shirt pocket. It’s small and light enough – and the pockets are deep enough – that it’s never bounced or fallen out.

Novero Rockaway earbuds were a good match. They’re very light, have a flat cable that sits in an unfussy way across your neck and came with a free set of Comply Foam tips that sit snugly in your ear. (They come in small, medium and large - recommended.)

The right hand earpiece seems to be the clever one. A flimsy plastic cap at the end screws off to reveal the Micro USB charging port. It takes a couple of hours to charge, and in my experience plays music for 7-8 hours and remains on standby for ever. The Rockaway can pair with your phone as well as a music device, swapping to it when a call comes in. While in theory the Rockaway keeps an internal list of up to eight devices that it can pair with, I’ve found that when swapping between Apple devices (iPod and iPad) I sometimes need to put the earbuds into discovery mode and re-pair.

After a month or so a crack appeared in the flimsy cap and eventually a piece broke off. And every few months since it seems to shrink in size.

But much more disturbing, this week I realised that one earpiece kept falling out of my ear and then noticed that it was because the thin plastic holding the right earpiece onto the cable had given way and was wobbling about.

Unfortunately the poor build quality doesn’t match the pretty solid technology in the Novero Rockaway earbuds. Exactly seven months old, used frequently – but never abused and thrown into the bottom of a bag – I'd expect earphones to be robust enough to still be in one piece.

The iPod Nano’s Bluetooth support improved in the most recent firmware upgrade and as long as the iPod Nano and the earbuds stay within range, they can both go into standby and not require a manual reconnection when you want to listen to something again.

Bluetooth earbuds paired with the iPod Nano turns out to be a very convenient way of listening. Now to navigate the warranty process – which I suspect will say this is normal wear and tear – and find some more robust earbuds to use.

Update - I was wrong. They've just replaced the headphones. Thank you Novero Customer Service!

Sunday, February 20, 2011

The ups and downs of my Snow Leopard upgrade experience

Working in the IT industry, you learn to be nervous of software upgrades. Whether it’s a browser, a database, an application or the whole operating system, running bleeding edge software exposes you to bugs and misbehaving features.

And so it was on my Mac Mini. The Leopard version of the Mac OSX operating system had been installed for years. And when the next version, Snow Leopard, was released, I reckoned that the devil I knew was better than the devil I didn’t. All that risk for a predicted 10% speed increase and some new features like facial recognition in iPhoto. Why touch something that wasn’t broken?

So I waited. But with the next upgrade, Lion, only months away and a double upgrade bypassing Snow Leopard unlikely to be supported … and with the new App Store available, enough time had passed.

The operating system upgrade itself went smoothly. Put the DVD in, run the upgrade, reboot and there it was. Tried a few applications and they started up ok.

So what went wrong?

Old and now unsupported HP Business Injet 1100dtn

Turns out my trusty seven year old HP Business Inkjet is no longer being supported by HP. What’s the typical lifespan of a printer these days? The drivers for Leopard don’t work under Snow Leopard, and HP didn’t produce new ones.

I could have found this out 18 months ago if I’d jumped to Snow Leopard early, but instead I discovered 10 days ago that I’d be on the look out for a new printer. Lucky enough I was using the last of my supply of ink cartridges, and the duplex unit has been chewing paper recently.

HP Officejet 6500A Plus

At the moment I recommend the HP Officejet 6500A Plus ... particularly it’s ability to upgrade itself over the web in less than half the time it takes to load its drivers onto the Mac! While it has a USB port, it's much more flexible to use it plugged into your broadband router. Then it's accessible by any computer at home. Just don’t try to buy it from Amazon as they won’t deliver it to Northern Ireland despite the “Free SuperSaver Delivery across the UK” on the product webpage. You can add it to your shopping basket, but when you reach the checkout, it will refuse any Northern Ireland delivery address.

Old 4-drive Drobo sitting with its drive cover off exposing the drives inside

The Drobo NAS connected via USB seemed to be working ok until a period of sustained reading and writing (EyeTV recording programmes and then transcoding them into iTunes) when it would declare an Error -36 and promptly disconnect itself from the Mac. Under the same conditions, it worked perfectly under Leopard. But something’s changed: maybe the tolerance on the USB power. Reconnecting the Drobo via Firewire (of course, needing a FW800 to FW400 lead) has fixed the issue, though has the consequence of slowing down OSX startup.

Over the past few years I’ve been very impressed with the Drobo. For those not familiar with its brilliance, it houses a number of SATA hard drives (up to 4 in my model) and uses its proprietary BeyondRAID technology to offer storage across the pool of physical drives, building in enough redundancy for one drive to fail. (BeyondRAID can be thought of as a combination of RAID1 and RAID5.)

One of the main problems with RAID disk arrays is that while they can protect your data in the eventuality of a disk failure, they are often difficult for mere mortals to reconfigure when you want to add more capacity. The Drobo’s unique selling point is that it allows you to pull drives out (if they’re dead or too small) and replace them with larger ones. All this drive swapping happens while the unit is running and connected to your computer. The speed of light and hard drive technology means that it still takes a long time to mirror your existing storage onto a new drive and regain redundancy – from memory 1TB took about 13 hours to replicate – but you don’t lose the use of your storage while you’re waiting. Idiot proof.

Old 4-drive Drobo sitting on top of DroboShare

Older Drobos – like mine – only connect to one computer at a time. A thin DroboShare unit was bundled with my purchase that sat underneath the Drobo and allowed its storage to be shared over your home network. But the speed was slow, and the benefits of hosting an iTunes library on the directly-connected Drobo far outweighed the sharing of the storage across the LAN. (Newer Drobos model support protocols such as iSCSI over Gigabit Ethernet.)

The Error -36 errors somewhat dented my confidence in Drobo. Thankfully connecting by Firewire seems to have solved the problem, but I’m surprised not to find similar tales mentioning Drobo, EyeTV, USB and Error -36 on Google.

The next question will be how long to wait before installing Lion. 6 months? 18 months? Certainly I’ll know to check and wait for printer drivers to become available before upgrading!

Thursday, January 28, 2010

What the Apple iPad tells us about technology evolution and miniaturisation!

I wasn't going to mention the new Apple iPad, but then I stumbled across this evolutionary slide!

It shouldn't come as a surprise that compared to the latest iPhone 3GS handset (16GB is around £450 Pay As You Go), the iPad seems relatively cheap (16GB/wifi iPad likely to be priced about £390, with the 3G version an extra £100).

The iPad's larger display is obviously more expensive, but that is offset by all the extra room inside the case that negates the need for component miniaturisation.

And the 3G version of the iPad comes with Assisted-GPS, which should allow for some comedy-sized car mount kits! At the moment, the iBook Store will only work in the US. Will be interesting to see how quickly international deals are put in place with publishers, and whether it's possible to import in ePub books that haven't been purchased through the iBook store.

Of course, the notion of an Apple iPad wasn't entirely new ... and Apple's PR department obviously took a risk that we'd get over the iTampon jokes quite quickly (and they'd be able to sort out the trademark issue with Fujitsu).

(Thanks to @janeruffino. Happy to update and acknowledge the source of the Evolution poster if an owner can be traced!)

Monday, June 29, 2009

Apple returns: would you like a bag for that?

Apple lanyard headphones for second generation Nano

It's happened before and it'll happen again. Apple's lanyard headphones for first and second generation Nano iPods have some kind of inherent weakness that means that one earpiece silences after six or so months before the other ear gives in a month or so later. So I've been around the loop a time or two to get Apple to repair them

The lanyard headphones - they hang the iPod around your neck with the ear buds built into the next strap - unusually don't have an individual serial number. So the warranty repair is handled against your iPod. Problem is that once your iPod is out of warranty, you have to prove when you bought the lanyard headphones, and email through your proof of purchase.

It would have been nice if they'd given me the correct email address on the first two phone calls. And nice if after the third call they hadn't returned a terse email to say that the warranty date of the iPod couldn't be updated .. when I only needed them to record the purchase date of the headphones.

Fourth call, someone was going to talk to their boss and call me back.

Fifth call, and they could see I'd emailed in the proof of purchase - rejected a second time with a different terse email - and agreed to ignore that and send out the replacement.

You have to send in the old bust ones otherwise they charge you for the replacements.

The size of the prepaid return envelope? Larger than an A3 piece of paper! You could fit a Macbook in there ...

Enormous A3+ sized prepaid envelope to reutn tiny lanyard earphones to Apple

Update - Tuesday - The problem of Apple sticking the sender's address on the front of the envelope is that the Royal Mail delivered the bust headphones back to me today, instead of using the Apple's "to" address ...

Saturday, December 27, 2008

Dear <electronics industry> ... and a new laptop

About five or more years ago, I remember mobile and PDA magazines running articles questioning whether it was better to have a PDA with a mobile function or a mobile that supported some PDA functions. Nowadays the convergence is nearly complete. Today, there's hardly a PDA on the market that doesn't have a phone built-in.

And it'll not be long before the more recent arguments on whether cameras and MP3 players can be successfully integrated will have moved on too.

But in living rooms and bedrooms across the country, there are an increasing number of boxes piled up on each other with a TV/monitor sitting on top. There's a need to reduce the clutter of boxes sitting under household TVs. DVD players no longer deserve an inch and a half of space.

Why doesn't the Nintendo Wii double up as a DVD player? It can read DVD discs. It can be hacked to add mplayer software to play films. But why isn't it supplied as standard from the factory?

Why does a product like an Apple TV not include a Blu-ray player? Then it could truly become a home media centre - providing access to media imported into or downloaded to iTunes as well as HD quality output and surround sound. And if on-demand content was available and well integrated - perhaps through something like iPlayer - and USB dongles providing access to Freeview (DTT) and Freesat (DSat) could complete the options.

(In case I haven't mentioned it before, I'm very impressed with EyeTV's USB DTT hardware, as well as the useful and usable bundled software. Just wish it would occasionally use an idle moment to scan through little watched channels/multiplexes to grab the schedules and keep its schedule database as up-to-date as possible - as the live schedules are so much more complete that the tvtv website ones.)

Dear {electronics industry}, Please converge some more in 2009. Thanks, Alan

Yet my argument for convergence breaks down a little if we look at the 2008 phenomenon of netbooks. Screen resolution, keyboard size and DVD drives all ditched for weight and dimensions. Portability, battery life and wifi/3G accessibility more important. Though they do throw in a camera, mic and expandability via USB.

1994/5 Apple Mac laptop - PowerBook 150

A few days before Christmas, a friend dropped in with a card and a laptop case. Inside was a prehistoric Mac laptop - a PowerBook 150. Sold between July 1994 and October 1995.

Screenshot from a 1994/5 Apple Mac laptop - PowerBook 150

Pre-dates USB. Pre-dates CD drives. Pre-dates Apple abandoning AppleTalk networking and adopting standard Ethernet ports and protocols. Comes with a trackerball, black and white 640x400 display and a floppy drive!

Saturday, September 20, 2008

Apple Store in Belfast's Victoria Square opened this morning

Belfast Apple Store

The Northern Irish blogosphere is going to get tedious for a while, with the twitterati all turning up for the opening of the Belfast Apple Store in Victoria Square.

Top of the queue outside Belfast's Apple Store

The first hardy souls started the queue before 11pm last night. Matthew, Michael, Stuart, Wayne and Karl. Another few arrived after midnight, better prepared with camp seats! And then it was early morning – 5am-ish – when the rest of the queue started to form.

Belfast’s not known for queuing – unless it’s for Returns in Marks and Spencer after Christmas – so there was a decent crowd to witness the opening of the brushed aluminium shrine to consumerism!

Belfast Apple Store - staff running out to cheer on queuing customers before the store opened

An ability to cheer and welcome seems must be high up the list of skills the interviewers were looking for when they staffed the Belfast store.

First customers going through the door of Belfast's new Apple Store

The usual Apple rituals of swarming out of the store before the actual opening to greet and hype up the crowd, before returning in to form a tunnel and hand out T-shirts.

Hi-Fives and free T-shirts as Belfast's Apple Store opens

The colour of T-shirt marks out your job – a bit like Star Trek (except there are no red shirts). So expect to be met by an orange concierge at the door or the top of the stairs, blue folk will help sell you things and take your money on their wireless credit card machines (no cash tills in the tight-for-space Belfast store - Update: actually, there's one up in the Genius Bar) and you can book in (or just wander up) to see the dark blue-shirted genii who will help you with technical problems when you’re scratching your head. The logo up on the wall behind the Genius bar will look familiar from the recent iTunes update. (Keep me right if I’ve messed up the colours.) Oh, and did you catch all the customers wearing the same skull and cross bones T-shirts?

Genius Bar in new Belfast Apple Store

Downstairs is devoted the Apple laptops, iPods, displays; while upstairs you can find accessories, third party products. Headphones and cables. There’s a really cute kids table that’s sure to be a success with parents. As today’s store opened, they hadn’t received any stock of 16GB iPod Nanos ... which are currently delayed on the Apple website (rumoured to be because Apple brought forward their manufacture schedule in light of Microsoft surprise launch of 16GB Zunes a couple of weeks ago).

Glass staircase at back of Belfast's Apple Store

Unlike the bigger Apple stores, the glass staircase is tucked away at the back. It is glass, and it is surrounded by brushed aluminium-looking wall cladding, but it’s not the iconic centrepiece of the store. And it could be tight enough when they squeeze people in for the lunchtime and evening workshops.

Great fun to meet up with folk in the queue. The staff were really friendly – though I wonder if their bins will be found full of Red Bull! So no more speculation about the store’s location and opening date. Phew! It’s good to see that the island has eventually got its own store and access to the Genius Bar.

View through the stairs of the new Belfast Apple Store

While the main part of the post deals with the store itself, it was interesting to watch Apple at work this morning.

Apple’s ability to control is legendary. Until recently, there have been relatively few leaks about product launches. Staff don’t talk about Apple outside work. Even the job application process is shrouded in mystery and non-disclosure. It’s a brand that’s carefully managed, whose message is precisely articulated, not over-exposed, never under-priced.

It’s not just that this morning’s opening was well organised. Nothing was left to chance. Meticulous cleansing of the store, with every surface polished and re-polished before the doors opened. A dust-free, smear-free temple to the product range. Consumerism at a different level to House of Fraser or Next.

Forty five minutes after opening, queues still outside Belfast Apple Store

This morning’s message was all about the customers. An experience that should be savoured by the masses queued up outside. Before the doors opened officially, the manager James gave an “iTour” around the store to waiting press and (citizen!) journalists – thanks Tanya. Sounded like James had opened a few stores before today! Probably the last time that the store will be quiet and will have more staff out on the floor than public. But while the media could record his audio tour around the store, there were no interviews. If anyone’s voice was going to be heard on the radio/TV, or anyone’s comments were to be read in the newspapers, it would be the customers.

The absence of traditional cash registers – while a practicality to maximise floor space – also removes the reminder that you have to pay for products. That, and the absence of prices on the shelves – you’ve got to pick up an item and touch it, turn it over and explore it to find the price label on the back. It’s like customers are encouraged to fall in love with the product, and then when it’s too late give in to having to pay for it.

Is it consumerism at its worst? Or just its most organised?

I left without buying anything. No surprise given that my wallet was empty! But it did leave me wondering as people came streaming out of the shop having made a purchase, explaining:

“I had to buy something, it’s the first day.”

Driven by a desire to take a part of the Apple dream home with them. To buy into the ideal. Reminded me a bit of Disney in Paris back in June. Maybe Apple and Disney have a future together! Maybe not.

More photos across at Flickr and the Belfast Apple Store pool. And the opening got its 45 seconds of glory coverage on Monday morning's Good Morning Ulster on Radio Ulster - starts at 2:18:26 (available until early on Monday 29 September).

Tuesday, September 16, 2008

Belfast Apple Store opens on Saturday 20 September at 9am

Shiny white and brushed aluminium gadgets will at long last be on sale from the new Apple Store in Belfast’s Victoria Square shopping centre from Saturday morning.

The grand opening is at 9am on Saturday 20 September.

The first one thousand people through the shop doors will all receive a free Apple t-shirt, and there are chances to win a MacBook and an iPod Nano.

Watch out for the queue ...

Update - TBSteve snapped the inside of the store before it opened ... although I'm not entirely convinced it's the Belfast store?

Update - review of the opening.

Monday, August 25, 2008

Belfast Apple store ... more shots to satisfy the curious

Belfast Apple Store - icon

Update - review of the opening.

Update - opens Saturday 20 September at 9am

Posting photographs of the under-construction Belfast Apple Store feels like some kind of online pornography. But here's a shot of the Apple logo to satisfy the hundreds of folk who hit this blog looking for news. Nearly puts me in the mood for joining the queue when it does eventually open!

With shop staff returning from working in English stores and holed up in a Belfast hotel this week, it couldn't be too long before the glass doors open and people are able to float up the glass staircase to hang up in Belfast's very own iStore. My money's on the first week of September.

Friday, August 15, 2008

Belfast Apple Store ... being built under wraps

Update - review of the opening.

Update - opens Saturday 20 September at 9am

That'll be the builders working in Victoria Square to create the Belfast Apple Store that's due to open at the end of the month. Expect the glaziers to arrive in a week or so. But will we get a glass staircase?

In related news, various folk who've got genius jobs in the Apple store have obviously started their training and been going around the blogosphere removing evidence of their job applications and opinions on Apple products.

Given the general lack of queues for iPhone launches in Northern Ireland, it'll be interesting to see how many fan boys and girls queue up outside on the opening day to collect their free T-shirt and goodie bag.

Tuesday, April 22, 2008

Belfast Apple Store confirmed as unit UG5 in Victoria Square

The unit (UG5) to be occupied by Belfast Apple Store in Victoria Square

Update - review of the opening.

Update - opens Saturday 20 September at 9am

Next instalment of the long-running (yet inconsequential!) saga of where’s the Belfast Apple Store going to be in Victoria Square?

It really doesn’t matter, and I really don’t care. But a serious number of folk hit Apple-related posts on this blog every day, either searching for jobs or the Belfast store.

So HT to Brian and Geoff for noticing the activity around unit UG5, and the nice people at Victoria Square this morning for confirming the suspicion that this would indeed be the site for Apple’s temple of glass, aluminium and white plastic in Belfast.

Any bets on Belfast getting a bespoke spiral glass staircase?

Tuesday, March 11, 2008

Belfast's Apple Store ...

Potential Belfast Apple Store shop front in Victoria Square

While the Victoria Square centre opened last week in a flurry of confetti, you'll have to wait a little longer for all the units to open, including the much anticipated Apple Store.

(They were recruiting a month or so ago.)

But if you're particularly keen and geeky, here's a picture of the double height unit on the Upper Ground floor that they'll be squeezing a glass staircase and a non-alcoholic Guinness Genius Bar into by this summer.

hit on this post from apple.com

Update - 5pm - I know I'm easily amused, but Apple were pretty quick off the mark reading this non-news-worthy post. Good to see they're eating their own dog food using Safari to browse on one of their humongous monitors.

Update - midnight - OK, so the novelty has passed. A big hello to everyone at Apple who's decided to pay a visit. Maybe someone could add a comment to let us know (roughly) when the Belfast store is due to open!

Potential Belfast Apple Store shop front in Victoria Square

March 13 - And there's more! In an email, Victoria Square say they can’t actually yet confirm which unit the Apple Store will occupy “when it opens in September, but it is likely to be on the Upper Ground Floor”. Will update the post if they ever decide!!! The unit to the left is also another alternative.

Update - 22 April - Victoria Square confirm that Apple Store is coming ot unit UG5.

Update - opens Saturday 20 September at 9am

Update - review of the opening.

Monday, February 18, 2008

What happens if you set a piano on top of your iPhone?

For a while, iPhones were quite a rarity in the UK. But over the last few weeks, lots more people seem to be digging deep into their pockets to shell out for the mobile phone of the moment that comes with the monthly call rental package that should brokered through a mortgage advisor rather than over the counter in Carphone Warehouse or the O2 shop.

iAno application for Apple iPhone

So if you want to make your iPhone stand out from all the other ones, you’ll want to download and install iAno on your unlocked handset. Now you can play Chopsticks anytime you want. And if you’ve got two iPhones, then you stand a chance of playing something with both hands! May also work on iPod Touch too.

Useless ... but fun to watch --- click through for the YouTube video (embedding broke the blog layout!)

(via TechDigest)

Monday, February 11, 2008

Opportunities in Belfast

Welcome to Belfast small ads! Two opportunities for you to show off your skills and knowledge.

Thursday, November 29, 2007

Apple Store coming to Belfast

Update - review of the opening.


Update - opens Saturday 20 September at 9am

Update 11 February 2008 - Apple now listing some vacancies for their Belfast store on their UK jobs site.

Update 6 March 2008 - Victoria Square now open ... though you'll need to wait until June/July for the Apple Store to start trading.

In a post today, goodonpaper (via ifoAppleStore) reports that an Apple Store is likely to be filling unit UG5 in Belfast’s Victoria Square shopping / residential / cinema / entertainment complex.

Apple’s opening will be after the main Victoria Square opens its doors to the public in March 2008. But the traditional Apple Store glass look will certainly fit the look of Victoria Square!

Tuesday, November 13, 2007

Trading two goats for a leopard

Having traded two goats for a Leopard upgrade DVD last weekend, I’ve been a bit tardy in getting around to sharing how the upgrade process went.

two Oxfam goats for a Leopard upgrade DVD

The Mac Mini was new in September – and I’m still a bit annoyed that Apple feel they can refresh their hardware range in September (which inspired the purchase) and then upgrade the operating system the next month but only give cheap upgrades to hardware purchases made in October.

Having never quite needed to hack at the command line or install anything more fancy that Office 2004, I expected the upgrade process to be smooth. After all, if Apple can’t test that the Leopard upgrades on a basic out-of-the-box Tiger system, what hope have they for more complicated setups?

It took a good hour: the first 30 minutes for the install process to check the integrity of the DVD – felt like it was polishing each bit of data on the DVD – before actually installing the software.

Smooth as the fur on a seasonal Sainsburys’ Polar Bear!

The mistake was then clicking on the (now black not blue) Apple logo to check for Software Upgrades. I assumed correctly that a few patches would have been issued since the upgrade DVDs were burned. And so three patches were downloaded.

The third patch – Login & Keychain Update 1.0 – seems to be the problem patch. It was all ok until the machine restarted, and it got stuck on the way down.

Updating Boot Caches

Caches necessary for booting are being updated. System shutdown will proceed once the caches are up to date.

I waited 10 minutes. I Googled the error message on the still-operational PC for the next ten minutes, satisfied myself that it seemed like a common problem, and held in the power button for the necessary five seconds.

Since then, the machine’s been stable, but I’ve noticed a couple of post-Leopard changes:

  • On boot, or coming out of sleep, it finds it hard to detect the Bluetooth keyboard. Was never a problem with under Tiger.
  • It’s a little more sluggish – a bit like Vista, XP, Windows 2000, Windows 98, each new OS release seems a bit more bloated (at least in terms of video and memory processing requirements) and slower.

Friday, November 09, 2007

iPhone frenzy in Belfast City Centre *not*

6.02pm - UK iPhone launch time

The Apple iPhone goes on sale in the UK tonight at 18:02. Not sure why Apple abandoned their normal on the dot of 6pm launch time, but just after the little hand points to six and the big hand passes 12, the online Apple Store will throw it’s switch and Carphone Warehouse will remove the cardboard hoardings around their display cases.

iPhone launch at 6.02 graphic

Worth noting that at lunchtime today, there wasn’t a tented village, nor even any kind of a queue of apple-eating enthusiasts with pockets stuffed full of fivers forming outside the Cornmarket Arthur Square branch of Carphone Warehouse.

iPhone Bakelite edition

Maybe everyone’s gone to wait in a warm shopping centre like Forestside instead. Or maybe there’s just no interest!

Hope the CPW systems stay up today!

Update: El Reg reports a lack of interest in the iPhone right across London CPW and O2 stores on Friday night!

Thursday, October 25, 2007

Carphone Warehouse - not trading today!

Not the best day for the Belfast branch of The Carphone Warehouse.

A little short of electrons perhaps!

Better get it sorted out before the expected rush of people on November 9 wanting to shell out hundreds and hundreds of pounds a year for an Apple iPhone. (Though I've a sneaking suspicion that Northern Irelander's will be a bit more canny and not fall for the hype.)

Update 2/11: And a big hello to all the folk at CPW who are reading this post this morning!

Wednesday, October 24, 2007

4oD, iPlayer and a temporary resurrection of Dennis Potter

Chanel 4's 4oD logo

I noticed recently that 4oD has opened up some of the Channel 4 archive as part of its 25th anniversary celebrations. So oft remembered but never repeated dramas along with old series of Grand Designs are available to download and enjoy for free.

For the discerning AiB reader who is less glued to the interweb, 4oD is Channel 4’s on-demand service that allows you to download C4, E4, Film4, AnythingElseEndingIn4 TV shows to your PC (got to be Windows XP or Vista) and watch at your leisure.

In general, you’ve 30 days to watch what you’ve downloaded, and 48 hours to complete watching programmes once you start watching them for the first time.

Technically, 4oD uses the same Kontiki peer-to-peer (P2P) software as BBC's iPlayer, meaning that while you have a show downloaded your PC may be used to send parts of it to other users downloading the same programme. Spreads out the bandwidth across the 4oD users and reduces the load on Channel 4’s servers ... but does have some implications if your ISP limits the uploads you make in a month.

4oD is also available as a catch-up service on Virgin Media, BT Vision and Tiscali IPTV platforms.

image (c) BBC

Knowing that he was dying from pancreatic cancer, Dennis Potter wrote two four-part dramas, asking that they be co-produced by BBC and Channel 4. In 1996, nearly two years after his death, Karaoke and Cold Lazarus were aired.

Feeld's cryogenically preserved head - from Muli Koppel's Flickr account

Karaoke told the tale of a dying writer, Daniel Feeld, and was as odd as anything Potter had previously written despite its touching parallels with Potter’s final weeks. In contrast, Cold Lazarus was quite breathtaking in its vision of the future, where Feeld’s cryogenically preserved head is leaking out its four hundred year old memories. Few who watched it will forget the RONs (Reality or Nothing) - a luddite resistance movement who want to destroy the virtual reality in which society now exists and go back to physical idealism.

Cover of Dennis Potter TV drama transcripts - Karaoke and Cold Lazarus

A consequence of the unique co-production (both dramas aired on both channels, shown first on a Sunday night on one, and repeated the following evening on the other) is that unclear rights issues have prevented the series being released on DVD or repeated on TV. While not the faint-hearted, it’s a rare opportunity to watch them for free on 4oD. (The screenplay is still available on Amazon too.)

Being last broadcast in 1996, it probably shouldn’t surprise me that there are practically no still images from either drama available on line. Otherwise, this article might be better illustrated!
BBC iPlayer Beta logo

While we’re on the subject of on-demand TV, it’s also been announced that iPlayer (BBC’s on-demand catch-up service) will be introducing a streamed version (using Adobe Flash) as part of the official consumer launch of iPlayer at Christmas, allowing Mac and Linux users access to iPlayer’s catalogue of shows for the first time.

Nothing to stop PC users streaming either ... though I wonder if the streamed content will be poorer quality than the download service due to bandwidth and time constraints. Whereas the download service allows for convenient viewing offline on a train or plane, streaming has the downside of having to be online to watch the content (unless there’s some clever caching system).

It’s not yet clear whether streaming is an interim step before ultimately introducing the full-download service across multiple operating systems when the cross-platform DRM issues are sorted out, or whether this will be as good as it gets for the non-Windows community. The Guardian reports:

Ashley Highfield, the BBC director of future media and technology, said that there was a “cost per person reach” factor that meant that it was “too early to make the call” on when to develop a download service.

And iPlayer’s streaming service will also be available for free at The Cloud’s wifi hotspots. Ashley Highfield described the partnership with The Cloud as

“... furthering the BBC's commitment to make its content as widely available as possible to our audiences wherever they are.”

(Acknowledgement: Photo of Feeld's preserved head from Muli Koppel's Flickr account.)

Monday, October 08, 2007

Mac Finder memories

In the dim and distant past, if like me you used one of the early Apple Macintosh computers, you'll remember that part of what made Macs fun was the novel graphical interface that allowed you to drag around files on your floppy disks and double click to start applications.

Sad Mac screen of death

The other fun part was the unhappy Mac that would pop up on your screen when the machine crashed, and the little bomb with a fuse to denote a fatal error. Oh, and the plastic interrupt switch you could attach to the left hand side of your machine to reset them (or force into debug mode), but could do without and use a paperclip instead.

Mac Bomb screenOriginal Macintosh Finder

It was a single-tasking world, so the Finder application that looked after the folders and files shut itself down while MacWrite or MacPaint launched, only coming back when these programmes were quit. Much easier to concentrate when there was only one application open filling the entire screen.

It was a while before Switcher was introduced to allow you to swap between full-screen applications, and then a multi-application, multi-tasking world was opened up ... which most of us enjoy today, whether using MacOS, Windows or Linux.

Anyway, the point of this post was to highlight that there's a great article over on the AppleInsider blog that tracks the development of Finder ... plotting its progress right up to the present day, and beyond into the upcoming Leopard release of MacOS that is expected at the end of this month (cue another Apple "event" and perhaps some associated hardware news). Worth a read if you're interested in reminiscing about this stuff - or want to know what you missed out on by being too young to have played with luggable Macs!

Susan Kare's original Macintosh icons

There's also a couple of good articles about Susan Kare who created the original Macintish icons, sometimes dubbed "the woman who put the smile on the Mac".